1 Message
cancellation and refund
I recently discovered during an account audit that my Xfinity service was disconnected in October 2022. However, I have continued to be billed for services since that date. The total amount billed in error is $4416.18.
I kindly request that you take immediate action to:
- Cancel my Xfinity account (Account Number: [Edit: Personal Information]).
- Issue a full refund of $4416.18 for all charges incurred since service was disconnected in October 2022.
EG
Expert
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107.2K Messages
4 months ago
The concern is not "Home Security Devices Rules And Automations" help related...................................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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ccRuben
Retired Employee
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729 Messages
4 months ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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