Canceling

I have called XFinity 3 times over 3 months. I moved overseas to take care of sick family and have canceled 3 times. I still get billed and have not received a refund for the 2 bills I had automatically taken from my bank account before I disabled autopay. What am I supposed to do?

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XfinityMartyR

Official Employee

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3.5K Messages

9 hours ago

user_v22ul0 Thanks for reaching out! I'm sorry to hear you have had so much trouble with canceling your Xfinity services. Our team would be more than happy to help, especially since you are now overseas. Please send us a direct message, so we can gather your account details, and perform authentication steps to access your account for review.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum

0

Billing

user_v22ul0

Canceling

XfinityMartyR

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