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Sunday, February 25th, 2024 8:22 PM

Closed

Canceling Services

I have had a HORRIBLE experience, over the last several years, with comcast/xfinity. All I want to do is get ALL my services canceled. I tried the online chat several times and every single time it said it was too busy and i needed to call. I finally got customer service to cancel 2/3 services by spending hours and days on the phone with multiple reps. But there has got to be an easier way. I can't keep doing this. And now I have another bill. I just want to cancel everything! How do I do this without sitting on the phone forever???

Accepted Solution

Official Employee

 • 

1K Messages

4 months ago

 

user_a8w11e Thanks for reaching out! I'm sorry to hear about your experience over the years, this is not what we like to hear at all. Also, we sure don't want to lose you as a customer over the experience you have had over the years, and recently. We can help! Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

Official Employee

 • 

1K Messages

4 months ago

 

Thank you again, user_a8w11e for reaching out to us today. I'm happy we were able to help cancel the remaining part of your services for you. Take care! 

 

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