Hello there user_9lf96i, we appreciate you taking the time to post here on the community forums! We'll be sorry to see you go, but we can definitely help with getting your account squared away. Please shoot a direct message our way with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
673 Messages
2 hours ago
Hello there user_9lf96i, we appreciate you taking the time to post here on the community forums! We'll be sorry to see you go, but we can definitely help with getting your account squared away. Please shoot a direct message our way with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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