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user_3ty58a
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Thursday, December 21st, 2023 3:31 AM

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Canceling Paramount+

I was charged last year for an annual subscription for Paramount + through Xfinity but was never able to access or use Paramount+ and speaking with XFinity customer service did not help.   I was charged again last month on my Xfinity bill for another year subscription and cannot figure out how to get this to stop.  Help

Question

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Updated 

11 months ago

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XfinityLinda

Official Employee

 • 

1.8K Messages

1 year ago

Thank you for connecting with us here in our community, @user_3ty58a. We are sorry to hear about the trouble with the subscription to Paramount+. If you signed up for Paramount+ through your Xfinity X1 or Xfinity Flex TV Box, you’ll be billed by Xfinity and you can manage your Paramount+ subscription plan through your TV Box. This includes viewing, upgrading, downgrading or canceling your subscription.

 

If your Paramount+ subscription is billed by Xfinity, you can check the details of your subscription.

  1. Go to Settings on your Xfinity X1 TV Box or Xfinity Flex streaming TV Box.
  2. Go to the Apps & Subscription Management menu.
  • You can also find this menu by saying “Manage Paramount Plus” into your Xfinity Voice Remote.
  • If you’re billed by Xfinity for your Paramount+ subscription, you’ll see:
    • The recurring price.
    • The renewal date.
    • Options to manage or cancel your service.

(edited)

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user_3ty58a

2 Messages

All I have is internet through Xfinity and my router and modem I don’t have a tv box anymore

1 year ago

0

XfinityThomasC

Official Employee

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2.5K Messages

@user_3ty58a we'll need to review your billing to investigate this charge. Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ov8gev

1 Message

I didn’t see a reply on this to see if it was resolved or not. I’m having the exact same problem. The assistant says paramount is a third party and I have to go through them. I have no account with paramount because I went through xfinity. Very frustrating.

11 months ago

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

 

user_ov8gev - This is not the feeling we want for anyone. If you sign up for Paramount+ through your Xfinity X1 or Xfinity Flex TV Box, you’ll be billed by Xfinity and you can manage your Paramount+ subscription plan through your TV Box. This includes viewing, upgrading, downgrading, or canceling your subscription. Y

If you’re an existing Paramount+ customer, you’ll be billed by Paramount and can use your existing credentials to log in on X1 or Flex. However, you’ll need to visit the Paramount website to manage your subscription. Paramount+ app on on Xumo Stream Box from Xfinity, Flex, and X1 overview and FAQs. 

Please see Manage your Paramount+ subscription on Xfinity for how to manage your Paramount+ subscription.

If your subscription is billed by another provider, please visit the Paramount+ Help Center for more information. Please let me know if this info helps, and if you have any questions along the way. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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