Canceling mobile service

user_26vxm7 Sorry to learn about your experience and that the mobile account wasn't properly closed when you requested. I do see you've already sent us a direct message, so we can continue to assist there. Please note that sending unsolicited private direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, just to make sure your post and direct message are linked together and not lost in the fray, but we look forward to further assisting you.