Canceling internet service

Hello @EunseongBae, thank you for taking the time to leave a post. Sorry you received a bill after submitting your disconnect request. I understand how confusing and frustrating that can be, especially after receiving confirmation that your request was received. It can take a few days for a disconnect order to finalize, and depending on when your billing statement was generated, the statement may have been created while the disconnect was still processing. Once the order is finalized, your account will be updated based on the effective disconnect date. We’d be happy to take a closer look at the account to verify whether the disconnect request has been completed and review the charges on the September 22 bill with you. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.