2 Messages
Canceling Internet Service After Paying the Bill
Hello,
I am a little confused about how the service period and service cancellation work and was wondering if someone could help me with it
My internet service period is from the 20th to the 19th of next month, and I pay my bills on the 6th.
I am planning on moving out of my current house on the 11th.
So my question is
Suppose I pay my November Bill for the service period Nov 20th to December 19th. Will I be able to continue to use my internet service until December 11th even if I cancel the internet service on November 20th?
Thank You
Accepted Solution
Official Solution
XfinityAldrik
Official Employee
•
1.5K Messages
10 months ago
Thank you for reaching out to us @user_av2t9e! If services are cancelled on 12/11, your bill for services from 12/11 to 12/19 will be prorated. If you paid the full bill for services from 11/20 to 12/19, the prorate will create a credited balance for services from 12/11 to 12/19. This credited balance should be automatically refunded back to the last payment method on the account.
Next to the “Services From” section located at the top right of each page of the bill there should be a “Billing Date” section. The billing date is the day of the month your bill is generated on. Could you please confirm the billing date on your bill?
2
user_469db2
Visitor
•
3 Messages
7 months ago
I cancelled service in 2023, returned the Modem and Xfinity just keeps charging and taking money from my bank account each month, $193.00.
Someone offers me an Xfinity credit for 186.00??!
no rhyme or reason, last night was 4 hour phone call and now I drive up to the Store.
next step Philadelphia, Corporate Headquarters.
my Friends figured if they get 100,000 people for $100.00 each it equals $10,000,000.00
Beware of Cancellation just because you don’t have any service they will do what ever they can to keep charging bank account.
notify your bank immediately.
1