3 Messages
Canceling Internet is impossible
It is literally impossible to cancel Infinity Internet service online. Even when you click the option for a callback an apology pops up stating this is impossible. And even when I tagged this post using the option "Cancel" Infinity deleted my comment. It tells you everything you need to know about Comcast which is that they prioritize greed over customer satisfaction but I shouldn't be surprised. Customers have been hating cable companies for years. I'm glad I decided to switch to Quantum fiber which is 75% less expensive and 1000% more communicative. I will have to actually drive to an Infinity retail store to cancel service. Unbelievable.
XfinityDena
Official Employee
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3.2K Messages
1 year ago
@user_vzk5fr I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around and assist you with the account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_vzk5fr
3 Messages
1 year ago
https://www.businessinsider.com/cancel-subscriptions-congress-ftc-dark-practices-autorenewal-2023-2?amp
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