Canceled service

Hi there, @user_5x1phd! Thanks for reaching out about the billing on your account. I am sorry to hear you canceled and hope to see you back again someday! When you cancel your service, we stop billing you on the date of your choosing. It takes 10 days for the cancellation to complete in all of our systems though we have stopped billing you. Sometimes a statement will generate online during this time. It will look like another month of service is owed.

When the cancellation finishes completing in our system, the final bill with the corrections is sent out by USPS mail. It will have bill credits back to the date we stopped billing you. You can then pay the final balance after the billing corrections instead of the full bill that generated in between the two dates. If you have an overpayment the final bill will detail any refund due. Refunds are received within 4-6 weeks of closing the account. 

I am happy to take a look and ensure everything is in progress with the account closure. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.