1 Message
Canceled service
Hi, I canceled Xfinity, yet I am still getting charged, why?
I was charged August 1st but I canceled my bill 7/29
i was told I would only be charged $19 for July/August but I was charged $50. Please refund my money and stop charging me if I canceled my service. Why are you continuing to charge me when I canceled my service ?
EG
Expert
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107.1K Messages
4 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.5K Messages
4 months ago
Hello, thank you for taking the time to reach out on social media. As a customer myself, I understand the concern when the bill is not the amount you expected, and I'd like to check into that for you.
To access your account information will you please provide your name and the name of the account holder if different, and the full service address including city, state and zip code?
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Again
Expert
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31K Messages
4 months ago
@user_6ebrr9
Your billing statement was generated before you canceled your service which is why you're seeing your old bill.
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