1 Message
Canceled service, still getting charged
Canceled Xfinity Mobile account in early June, transferred service to Ultra Mobile ... still getting billed regularly. I could not get hold of a human agent, calls or online chat. Judging from other search results you guys have been robbing customers in this way for ages. Great job!
XfinitySara
Official Employee
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1.3K Messages
3 months ago
@user_ceuuoe - Thank you for reaching out. While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are somewhat limited. For some Xfinity Mobile related questions, we ask that you contact Xfinity Mobile by calling or texting 1 (888) 936-4968 or reaching out to our Secure Online Chat. If you have already reached out to Xfinity Mobile regarding your concerns, and they are still unresolved, our team can help facilitate communication with the appropriate team! You mentioned calling and using the online chat, but have you texted their Sales & Service team as well? If not, please try every method available, and let me know if you still have trouble reaching someone.
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