1 Message
Canceled Service Confirmation
I called and actually got through to a live agent. She worked with me to cancel my TV service. I elected to keep phone and internet. I did not receive a confirmation through email stating the TV service was canceled. I did receive 2 different summaries of what my bill would be. The first one showed only $142/mo for phone and internet. The second one showed $268. So, now I’m not sure whether or not my TV service was canceled. Also, I received no instruction as to how and where to send back the cable box and remote. Please confirm TV service was canceled, provide information showing what my expected bill will be, and send instructions for equipment return.
XfinityBillie
Official Employee
•
2.8K Messages
2 months ago
@user_pg6hin Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to confirm the changes were made and make sure you have the correct billing information. In order to further assist you please send us a DM to Xfinity Support with your full name and address.
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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