Tuesday, November 21st, 2023 5:09 AM


Canceled service but continue to be billed and account is still active

I canceled my service on 08/18/23 and I have continued to be billed and now it is up to $336. I have contacted multiple people (5 total) over the past week to get this fixed and they keep ensuring me it will be taken care of… it has not. I have confirmation numbers, case numbers and employee IDs. I want this problem fixed ASAP!!! I will not waste anymore time trying to deal with this company I want this to be done. I want my account cancelled and my bill to be credited to $0 where it should be from when I originally canceled service.

Official Employee


682 Messages

8 months ago

We will be happy to take a look into this issue! Please send a direct message with your name and address. Thank you. 


To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Official Employee


682 Messages

8 months ago

Thank you! I will be happy to help you. I will need to send you a quick verification code to the email or number on file. This code will expire 15 minutes after being sent, may I please send it now? 

2 Messages

Yes you can send it to me

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