2 Messages
Canceled service but continue to be billed and account is still active
I canceled my service on 08/18/23 and I have continued to be billed and now it is up to $336. I have contacted multiple people (5 total) over the past week to get this fixed and they keep ensuring me it will be taken care of… it has not. I have confirmation numbers, case numbers and employee IDs. I want this problem fixed ASAP!!! I will not waste anymore time trying to deal with this company I want this to be done. I want my account cancelled and my bill to be credited to $0 where it should be from when I originally canceled service.
XfinityRuben
Official Employee
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457 Messages
15 days ago
We will be happy to take a look into this issue! Please send a direct message with your name and address. Thank you.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityRuben
Official Employee
•
457 Messages
14 days ago
Thank you! I will be happy to help you. I will need to send you a quick verification code to the email or number on file. This code will expire 15 minutes after being sent, may I please send it now?
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