Visitor
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2 Messages
Canceled service and STILL charged
I have called in multiple times with the promise from the advocate that my service was fully closed and terminated (last month). I even went INTO the store June 1st to return the equipment and the guy said I'm good to go, no more charges. Well...I was just charged $130....
I am disputing and I need help with getting this account fully removed, closed and any balance removed.
Thank you
XfinityAbby
Official Employee
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211 Messages
1 day ago
Hello @user_78zr50. Thank you for reaching out on our Community Forum. When you cancel service there is usually still one bill that will pull from your account if you have autopay turned on, and then you get refunded the prorated difference based on the day that you canceled the account. It takes 30 days for the account balance to be fully closed out and any refunds to be processed. I can go ahead and take a look at your account to ensure that it was canceled, but it sounds like it was canceled very recently, and you will be processed any prorated funds back.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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