pere4453's profile

New Poster

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4 Messages

Saturday, May 16th, 2026 10:49 AM

Canceled our service in May of last year, now one year later we've been charged $147???

One year ago we moved out of the United States. Before doing so, we canceled our Xfinity service and paid our final bill. We also returned all of our equipment.

Now, a year later, we've suddenly been billed $147. We weren't asked or called or even e-mailed. We just woke up and our bank account was overdrawn thanks to the sudden bill, during a time of financial hardship. We were going to use that money to buy enough food to make it to next month. Now what do we do?


We tried chatting with a customer service agent, but the AI chatbot told us they wouldn't bring a human into the chat to talk to use because we were no longer Xfinity customers.

So, as former Xfinity customers, we are not allowed live customer service - but what is allowed...is for Xfinity to take money out of our bank?

We can't call 1-800 or 1-866 numbers from where we live now.

We have to get this sorted out as soon as possible or else we'll be eating shoe leather for dinner before the end of May.

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Official Employee

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2.9K Messages

3 hours ago

 

pere4453 Hello! Thank you for reaching out to us here on our Community Forum. Did you receive one bill showing that you owe $147, or is it recurring? Do you recall if you were in a Term Agreement when you disconnected your services?

 

New Poster

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4 Messages

We didn't receive an actual bill via e-mail or physical mail. The money was simply taken out of my bank account. 

I don't recall any of the specific details of any agreements. We were moving abroad, so we canceled our service and returned our equipment and paid the bill for our last month of service.

Official Employee

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2.9K Messages

 

pere4453 Ok, we'll have to take a look at your account and see what happened. When you can, please send a Direct Message with your full name and the address where you had our services. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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