Canceled my account on October. Still getting billed.

I canceled my services on October 27th. I talked to many representatives who are clearly useless. Talked again today with a representative who said they'd fix it. Still no updates on my bill. [Edited: "Language"] xfinity? This is unacceptable, you're nothing but a scam. Disconnect my service and update my bill ASAP. Contact [Edited: "Personal Information"]

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XfinityEva

Official Employee

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2.1K Messages

1 month ago

Hello @user_5bf5wi I am sorry to see that this has been your experience. We can definitely help here with your account and make sure your request is completed.

Please send us a direct message with your full name and service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_5bf5wi

Canceled my account on October. Still getting billed.

XfinityEva

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