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user_5rbv4u
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Visitor

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1 Message

09/29/2026 10:40 PM

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Canceled before activation, requesting the $25 deposit refunded in full.

I recently made an Xfinity account to gain internet at new apartment I was moving to. I placed an initial deposit as was required to make the account and get started. I then chose to cancel within 30 days as I decided I no longer wanted the service.

I have not been issued any equipment nor have I activated any equipment. The phone reps cannot understand that I am owed the initial deposit. I am choosing to post here in hopes that my issue can be resolved. My account number is [Edited: "Personal Information"]. 

 

Question

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Updated 

10 hours ago

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Official Solution

XfinitySean

Official Employee

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1.1K Messages

10 hours ago

Thanks again for reaching out and giving us the opportunity to make sure you receive the refund that is owed to you! I'm happy that we were able to confirm that the service was not in use, and have a credit applied to ensure you receive your full deposit back. If you find yourself in need of assistance down the road, or have any questions that need answering, you're more than welcome to reach out again by submitting a new post! Our team is ready and happy help, seven days week, between 6:00am-1:00am EST! I hope you have a fantastic week!

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XfinitySean

Official Employee

 • 

1.1K Messages

12 hours ago

Hi there, and thanks for taking the time to post here on the community forums, user_5rbv4u! Once an account is cancelled, refunds are typically issued back to the last payment method used within 4-6 weeks as shown on our support page covering What to expect with a refund from Xfinity, so it may already be in the process of coming back to you. That said, our team would be more than happy to take a look to confirm! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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