Canceled and still charged terrible service

Question

I called I talked to representative last week either Nov 6/7 canceled the account returned equipment then got charged talked to chat agent and they said my account was never canceled then had to called again and talk again and redo the whole thing again still waiting for a refund.

XfinityThomasD · Answer

user_mkpd3r Thanks for creating a post. I'm sorry to hear that the initial request did not process. Were you able to receive a confirmation email that the disconnect order for the repeat request was completed? My team can help verify that everything has been taken care of for the disconnection if you'd like. The refund will normally process automatically within 30 days at most, to verify the equipment has been returned while processing the final bill that will be mailed, which shows the account's closure as well.

Billing

user_mkpd3r

Canceled and still charged terrible service

XfinityThomasD

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