Canceled account but still active

Question

Hello, I canceled my account on August 22nd however online the account is showing as active and still being billed.

XfinityVianney · Answer

user_929d8c, thank you for creating a new post. I also see you sent us a message, and I'll follow up there shortly. As a heads-up, it is a violation of the community guidelines to send us an unsolicited direct message. We ask that you please wait for our reply on your post, and we'll then ask to move into a private conversation if needed. Thank you for understanding.

user_g97buq · Answer

me too. and sending a DM is not a solution xfinity. There needs to be a way to cancel. The chat bot doesn't work. I spoke to Xfinity for 2 hours last week and they assured me that my account was absolutely cancelled and I would not be billed. I am still getting billed and cannot afford this. This is ridiculous.

Billing

user_929d8c

Canceled account but still active

XfinityVianney

user_929d8c

user_g97buq

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