Visitor
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1 Message
Canceled Account but account still shows active
I canceled my TV and Internet on March 3, 2022 and returned equipment at an Xfinity Store on March 6, 2022, but still see both as active when I go into my account. How do I confirm that service has been cancelled and when should I expect to receive my final bill?.
XfinityEva
Official Employee
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1.6K Messages
3 years ago
Hi @user_88a193 thank you for visiting our forums regarding your recently cancelled account. Your last bill will be sent out about two weeks after your account is cancelled. You can send us a direct message with your name and address and we can confirm the account is closed and equipment showing returned.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3kajO4e
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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