Good afternoon user_wptfrm. I can certainly assist you further with your concern. I will need some additional information to proceed. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there As you are typing a drop-down list appears. Select "Xfinity Support" from that list An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window and press Enter to send it.
XfinityJon
Official Employee
•
1.6K Messages
58 minutes ago
Good afternoon user_wptfrm. I can certainly assist you further with your concern. I will need some additional information to proceed. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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