1 Message
Cancelation
My bill was $25 until January but now it is $60 even nothing changed. Why is that? It is too expensive I'd like to cancel the service if I cannot use the original price.
1 Message
My bill was $25 until January but now it is $60 even nothing changed. Why is that? It is too expensive I'd like to cancel the service if I cannot use the original price.
Latoque
Expert
•
29.6K Messages
7 days ago
Moved from Email forum.
0
0
XfinityRoberto
Official Employee
•
1.7K Messages
7 days ago
Hi there @user_dn4wjz. Thank you so much for reaching out to us here on our Forum's page. I am sorry to hear that your bill has increased. It sounds like your promotion has expired, and caused your bill to increase. You are in the right place and we are happy to take a look at your account and see what we can do to lower your monthly cost.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0