Visitor
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1 Message
Cancelation
How do I cancel cable and home service without having someone try and talk me into a plan I don't need or want? All I need is internet since I home school the kids. I don't want a bundle anymore it's not needed. It's costing more than my car loan and I can't do this anymore. I try and cancel online but it says its not available. I've been trying for 8 months.
Accepted Solution
XfinityGabby
Official Employee
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1.5K Messages
3 years ago
Hello @user_4d3863, we appreciate you taking the time to reach out to our team through Forums. We completely understand the need to make changes, we can certainly help! Please send a Direct Message with your full name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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