Visitor
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1 Message
Cancelation didn't go through
Hello, I received a message saying I have "overdue fees" for xfinity services since January despite calling and canceling all services in January.
Visitor
•
1 Message
Hello, I received a message saying I have "overdue fees" for xfinity services since January despite calling and canceling all services in January.
XfinityAldrik
Official Employee
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2.5K Messages
9 hours ago
Thank you for reaching out to us on our community forums @user_0qtdbl! I know I personally would be concerned if there were overdue fees on an account for services I disconnected months ago.
We’d like to take a closer look to confirm the cancellation from January and review why the bill has these charges. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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