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I am requesting cancellation of my Xfinity Internet service effective August 18th, 2026. I am not requesting a change of plan, promotion, or service transfer. Please process the cancellation and provide written confirmation of the cancellation date and any remaining balance or equipment that must be returned.

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XfinityChristy

Official Employee

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3K Messages

7 hours ago

thenormalgatsby Hello and thank you for reaching out via our Xfinity Community Forums. I understand you'd like to make a change to your Xfinity Internet service. Our team can help review your account and assist with making any requested changes effective today. To get started, please send us a Direct Message with your full name and complete service address. Once we have that information, we'll be happy to review your account, discuss the cancellation request with you, and provide details regarding any remaining balance or equipment return requirements.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

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XfinityChristy

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