Thank you for your reply, @user_bqou54 ! I can definitely assist you with keeping your Xfinity Internet service while removing your TV service. 😊 To get started, could you please send me a direct message with your full first and last name along with your full service address? Once I have that information, I'll be happy to review your account and go over the available Internet-only options with you. I look forward to helping you find the plan that best fits your needs. Thank you for being an Xfinity customer, and we'll be here every step of the way! 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
XfinityRichard
Official Employee
•
3.4K Messages
3 hours ago
Thank you for your reply, @user_bqou54 ! I can definitely assist you with keeping your Xfinity Internet service while removing your TV service. 😊 To get started, could you please send me a direct message with your full first and last name along with your full service address? Once I have that information, I'll be happy to review your account and go over the available Internet-only options with you. I look forward to helping you find the plan that best fits your needs. Thank you for being an Xfinity customer, and we'll be here every step of the way! 💙
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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