Thanks for clarifying, we do hate to lose you as a customer but we understand there are circumstances where that can not be avoided. Go ahead and send me a direct message with your first and last name and complete service address to get started.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I can help you with that did you see my response above?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityOrlandoM
Official Employee
•
2.7K Messages
2 hours ago
@user_x1tarx
Thanks for reaching out to us, to clarify are you looking to cancel your Xfinity residential services or mobile services?
Or do you have a specific premium subscription or third party subscription you need to cancel from your residential services?
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XfinityOrlandoM
Official Employee
•
2.7K Messages
1 hour ago
@user_x1tarx
Thanks for reaching out to us, I'm glad we were able to help your concerns on getting your account disconnected.
Feel free to reach out to us anytime and thanks for being the best part of Xfinity
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