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Hi there, @user_jvrkux I'm so sorry to hear that you'll be leaving us! I appreciate you reaching out. You came to the right place for assistance. Can you please DM me your full first and last name along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Thank you for your time today @user_jvrkux working with you in private today and getting you taken care of.-Richard