Visitor

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2 Messages

Wednesday, November 5th, 2025 4:38 PM

Closed

Cancel

I need to cancel my service at [EDIT: personal information]. As I moved October 26th and do not get service at my new address.

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Official Employee

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3.9K Messages

1 month ago

Thank you for reaching out. Congrats on the new place! I would be happy to assist you. I suggest to never put your private information such as you address in a public post. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! @user_lb9hg4


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Visitor

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2 Messages

I called and have been assisted. ty

Official Employee

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2K Messages

user_lb9hg4 We are happy to hear you were able to get assistance. My team is always here if you should need us in the future. Have a good day! 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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