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@user_3bbqg4

Thanks for reaching out to us I do apologize for any inconvenience. This link https://www.xfinity.com/support/contact-us  has great information on how to contact an Xfinity agent, this link https://www.xfinity.com/cancel has great info om how to reach us to cancel your account.  If you could please send our team a direct message with your full name and full address,  I'll be happy to assist you with making sure your account is closed

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

in the text area near the bottom of the window

• Press Enter to send it