Friday, June 14th, 2024 4:25 AM


[Edited: "Personal Information"] please cancel my service asap 

Official Employee


2.1K Messages

30 days ago

@user_d5sd9l Thank you for reaching out. I am sorry to hear you would like to disconnect services. First off I would like to remind you that putting personal information in a public space is not safe. To keep your account secure I recommend not putting your name or any other personal information in a public post. Secondly I would be happy to assist you with your account. 


Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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