Cancel Xfinity due to promotion ending

Good afternoon, and thank you for reaching out regarding your promotion expiring and the increase in your rate @LilChamp27, we understand your concerns and are happy to help.

We’d be glad to review any currently eligible promotions to see how we can best assist. To get started, please send us a direct message with your full name and service address.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Messaging" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it