Cancel two movie rentals that were accidentally submitted by my daughter.

My daughter submitted two movie rentals accidentally. Can the be cancelled?

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XfinityThomasD

Official Employee

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1.4K Messages

3 months ago

user_zl44ok Thanks for posting on our Community Forums. It happens for sure, and our team can help review the purchases and see about reversing them. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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XfinityMartyR

Official Employee

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2.5K Messages

3 months ago

user_zl44ok Thanks again for reaching out! I'm happy we were able to have the movie rental charges reversed for you. Take care!

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BruceW

Gold Problem Solver

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26.6K Messages

3 months ago

My daughter submitted two movie rentals accidentally ...

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Billing

user_zl44ok

Cancel two movie rentals that were accidentally submitted by my daughter.

XfinityThomasD

XfinityMartyR

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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