She just wants internet. I'm pretty sure the 24 month agreement is done. I have tried numerous ways via the app, internet, and trying to chat with no success. I simply want to cancel her tv and home phone and keep internet.
Hello, @user_n1h9rc Could you please send our team a direct message with your full name and full address? To send a direct message:
In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Click the "New message" (pencil and paper) icon
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
Hi Tommy! Thank you for reaching out to the community forum, it’s great we can connect this way! Our team of Billing gurus would love to research these requested service changes for you. To authenticate your account, I’ll need to send a verification code to the phone or email address on file. Which would you prefer?
XfinityThomasC
Official Employee
•
2.7K Messages
1 year ago
Hello, @user_n1h9rc Could you please send our team a direct message with your full name and full address? To send a direct message:
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XfinityThomasC
Official Employee
•
2.7K Messages
1 year ago
Hi Tommy! Thank you for reaching out to the community forum, it’s great we can connect this way! Our team of Billing gurus would love to research these requested service changes for you. To authenticate your account, I’ll need to send a verification code to the phone or email address on file. Which would you prefer?
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