Visitor
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1 Message
cancel the pending disconnection request
I am a new Xfinity Customer, and i set up autopay. The money wasn’t on my account to pay yet, so i’m waiting until thursday to pay, when it is. i however, DID NOT put in a cancellation request, and i demand that be cancelled immediately, i have no issues with my service, i would’ve messaged sooner if i was awake when i got the message from your team.
EG
Expert
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119.1K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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3K Messages
3 hours ago
Greetings, @user_jswp7u! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with an unexpected disconnect request, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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