Visitor

 • 

1 Message

11/05/2026 2:26 PM

cancel the line

Hello Xfinity Support team,I am writing to you from China. Because I am currently overseas, I am unable to make international phone calls or receive SMS verification codes. Therefore, I am reaching out through this direct message channel for assistance.I canceled my Xfinity Internet service (associated with my apartment) in September before returning to China. However, I recently discovered a charge of $74.24 on my credit card from Xfinity Mobile on November 5.I believe this charge is for a mobile line that was automatically added or bundled when I registered for my apartment's internet. I have never used this Xfinity mobile number (my primary number was with Verizon and I have already ported it out). It seems that once my internet service was canceled, this unused line was automatically converted into a paid standalone mobile plan without my knowledge or approval.To verify my identity and account, here are my details:Service Address: [Edited: "Personal Information” (not use now)I kindly request that you:Immediately cancel this Xfinity Mobile line to prevent any further unauthorized charges.Investigate and refund the $74.24 charge, as this was an unused line that I did not intentionally activate, and I was not notified it would become a paid service after my internet was canceled.Please let me know once the cancellation is processed and the refund is issued. Thank you for your help.Best regards,[Edited: "Personal Information”

Oldest First
Selected Oldest First

Official Employee

 • 

3.5K Messages

6 days ago

 

user_12qale Hello! Thank you for reaching out. We'll be happy to investigate this further and see what we can do to help you. We also see your Direct Message. In the future, please wait until you are invited to send a DM as it is against our Forums Guidelines to send an Official Xfinity Employee an Unsolicited Direct Message. We will respond to your DM shortly, but please remember to follow the process going forward.

 

forum icon

New to the Community?

Start Here