Visitor
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1 Message
cancel the line
Hello Xfinity Support team,I am writing to you from China. Because I am currently overseas, I am unable to make international phone calls or receive SMS verification codes. Therefore, I am reaching out through this direct message channel for assistance.I canceled my Xfinity Internet service (associated with my apartment) in September before returning to China. However, I recently discovered a charge of $74.24 on my credit card from Xfinity Mobile on November 5.I believe this charge is for a mobile line that was automatically added or bundled when I registered for my apartment's internet. I have never used this Xfinity mobile number (my primary number was with Verizon and I have already ported it out). It seems that once my internet service was canceled, this unused line was automatically converted into a paid standalone mobile plan without my knowledge or approval.To verify my identity and account, here are my details:Service Address: [Edited: "Personal Information” (not use now)I kindly request that you:Immediately cancel this Xfinity Mobile line to prevent any further unauthorized charges.Investigate and refund the $74.24 charge, as this was an unused line that I did not intentionally activate, and I was not notified it would become a paid service after my internet was canceled.Please let me know once the cancellation is processed and the refund is issued. Thank you for your help.Best regards,[Edited: "Personal Information”



XfinityBenjaminM
Official Employee
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6 days ago
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