Hello @user_3hmn9p, thank you for taking the time to leave a post. I completely understand wanting to get this taken care of ahead of your move, which can be a lot to juggle, especially without having the new address finalized yet. If you end up getting your new address soon, we could also look at transferring your service to avoid any disruption or setup fees. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
1.2K Messages
11 hours ago
Hello @user_3hmn9p, thank you for taking the time to leave a post. I completely understand wanting to get this taken care of ahead of your move, which can be a lot to juggle, especially without having the new address finalized yet. If you end up getting your new address soon, we could also look at transferring your service to avoid any disruption or setup fees. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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