Visitor
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1 Message
cancel services
I asked for my account to be "suspended" from 01/01/2026 until 04/30/2026 while I would be living in Florida. On 01/01/2026 all my services were disconnected and after spending 7 hours on the phone and visiting the local Xfinity store in Stuart, FL with no success in having the issue fixed, I want to cancel all my Xfinity services and receive a refund of the three payments of $178.01 that were taken from my checking account for NO SERVICES.
XfinitySeth
Official Employee
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893 Messages
5 hours ago
I appreciate you stopping by our community this evening to share your recent experience, and we want nothing more than to help user_o93p3a! Above all we would hate to lose you as a member of the Xfinity family, but are happy to assist with any changes you need. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to review your account for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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