Hello user_b4kx0e! Thanks for reaching out to us on our Xfinity Forums for help with cancelling the account. I'm sorry that you need to cancel, but I can help out. My team is well versed with assisting customers in almost all areas for Xfinity.
Please send us a direct message with your name and service address. From there we will have to verify the account and create the request to end the account and services. Are you moving to a new provider or a new home?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityPaula
Official Employee
•
1.7K Messages
3 days ago
Hello user_b4kx0e! Thanks for reaching out to us on our Xfinity Forums for help with cancelling the account. I'm sorry that you need to cancel, but I can help out. My team is well versed with assisting customers in almost all areas for Xfinity.
Please send us a direct message with your name and service address. From there we will have to verify the account and create the request to end the account and services. Are you moving to a new provider or a new home?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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