U

Wednesday, October 23rd, 2024 2:03 PM

Cancel Services

My equipment was returned almost a month ago (and I figured service would be cancelled at that point) after moving from cross-country two months ago, but still am getting charged for services. May I please direct message support to get everything cancelled?

Official Employee

 • 

1.8K Messages

2 hours ago

 

user_7uwhxw, Oh no! I am so sorry to learn about this experience. Thanks for reaching out about this. I can certainly understand the importance of not being charged for services after canceling the account. You've come to the right place. Our team of experts are dedicated to resolving billing concerns such as this. We can help. To get started, you may now send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

forum icon

New to the Community?

Start Here