Visitor
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2 Messages
Cancel services
Similar to many other posts I am unable to cancel my services. After two cancellation forms and multiple call back requests I have not received anything. I actually am still getting charged even though I am not using the service.
XfinityOrlandoM
Official Employee
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2.1K Messages
2 years ago
@user_f7cfc9
We hate to lose you as customer but do understand your concerns. I will be happy to assist you, Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_f7cfc9
Visitor
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2 Messages
2 years ago
Thank you for your response however your link does not work.
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XfinityOrlandoM
Official Employee
•
2.1K Messages
2 years ago
Sorry the link is not working but Just Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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