Visitor
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1 Message
Cancel service
We recently moved and I selected to move service to our new address. We have it all set up at the new address but it's still showing we have a bill coming due at the old address. I also just paid it so I don't understand where the bill is coming from. Can we remove the old address all together for less confusion please? Old address is [Edited: “Personal Information”]. New address is [Edited: “Personal Information”]
XfinityMelinda
Official Employee
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396 Messages
1 hour ago
Hello @Kaylguz92, and thank you for taking the time to post on our Community Forum, and you've come to the right place for help! I understand wanting to make sure everything transferred correctly after your move and that you're only being billed for your current address.
We'll be happy to review the account with you and confirm that your billing is set up for the correct service address. When you're ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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