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user_vbio9t
1st Topic

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2 Messages

09/09/2026 8:48 PM

Cancel Service

PLEASE allow me to cancel my services without having to call in or visit a store. I need this done as soon as possible. Thank you in advance.

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2 hours ago

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XfinityBenny

Official Employee

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1.7K Messages

6 hours ago

@user_vbio9t Thanks for adding a post to the forum. Which service do you need help cancelling? 

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user_vbio9t

Visitor

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2 Messages

@XfinityBenny​ Just internet.

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3 hours ago

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XfinitySeth

Official Employee

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1.5K Messages

No problem we are happy to help with your request 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

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2 hours ago

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