@user_yf3gvw Hello! Thanks for reaching out, Saddened to hear you're wanting to cancel your internet service, this is something our team can look into
Please send us a direct chat message with your full name and complete service address
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.) Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. Click the "New message" (pencil and paper) icon. In the "To:" line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
XfinityKam
Official Employee
•
343 Messages
12 hours ago
@user_yf3gvw Hello! Thanks for reaching out, Saddened to hear you're wanting to cancel your internet service, this is something our team can look into
Please send us a direct chat message with your full name and complete service address
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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