user_bslpbb, thank you for creating a new post. I see you also followed up via direct message, so I'll circle back there in a moment. As a heads-up, we please ask that you create a post in the future before reaching us directly. I appreciate your cooperation and understanding.
Hello there @user_bmoymg, I will be more than happy to help you with your request. To return equipment, the two options you have is your local Xfinity store or UPS. To begin the process of disconnecting, I will need you to send me your name and address to your account in a Direct Message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityVianney
Official Employee
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2.7K Messages
7 hours ago
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user_bmoymg
Visitor
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1 Message
7 hours ago
I want to cancel service as of now. Where do I return the equipment?
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