Cancel Service

user_03txvm Thank you for taking the time to reach out to us here on our Xfintiy Forums! I understand how frustrating it can be to still receive a bill after cancelling. I'm happy to take a look at the account and see what's happening and confirm if the services have been disconnected. Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message