Visitor
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1 Message
Cancel service
I am beyond frustrated in trying to cancel service. This should be something I can easily do online. There's no direct message as indicated on other message boards and I can't sign in through the stupid AI because it says bad error.
XfinityBenny
Official Employee
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1.5K Messages
12 hours ago
@user_6gwfaw Thanks for adding a post to the forum. We can help you with this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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