Visitor
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1 Message
cancel service
I called and canceled internet and phone service on Feb 23, 2026. Looks like both services were canceled but somehow replaced with internet only service starting on Feb 23. Please cancel ALL service and send refund check for later part of Feb.
XfinityJeffB
Official Employee
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215 Messages
3 hours ago
Hello user_nnn45d, while we are sorry to see you go, we will make sure this gets resolved for you. We will need to get some account info that is best kept private; please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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