Hi there! Thanks for taking the time to reach out. We will surely miss your business and hate to see you go. You’ve come to the right team of experts to assist with this over social media. We offer two options mainly to cancel services, which are to call in or visit a store like in this link here. For further assistance, please feel free to send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
user_aqe78t, hello there! I understand your frustrations. Like, why can't things be so easy? When it comes to cancellation, it is truly a secuirty measure in prevention. Not only for customer protection, but to ensure that what is being requested is clear. Many companies such as (auto insurance, most utilities, mobile plans, gym memberships, and etc) do not allow button press cancellations either. Sometimes there can be early termination fees, mistakes, misunderstandings and other applicable possible troubles. We just want you to be sure when doing so, and asking for no push back when requesting disconnection is a thing btw. We just care and rather be present when gathering disconnection requests.
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XfinityGabriel
Official Employee
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3K Messages
2 hours ago
Hi there! Thanks for taking the time to reach out. We will surely miss your business and hate to see you go. You’ve come to the right team of experts to assist with this over social media. We offer two options mainly to cancel services, which are to call in or visit a store like in this link here. For further assistance, please feel free to send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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user_aqe78t
Visitor
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1 Message
1 hour ago
Not being able to cancel online is another great example of a reason I'm leaving xfinity.
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