Hi there! Thanks for taking the time to reach out. We will surely miss your business and hate to see you go. You’ve come to the right team of experts to assist with this over social media. We offer two options mainly to cancel services, which are to call in or visit a store like in this link here. For further assistance, please feel free to send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
user_aqe78t, hello there! I understand your frustrations. Like, why can't things be so easy? When it comes to cancellation, it is truly a secuirty measure in prevention. Not only for customer protection, but to ensure that what is being requested is clear. Many companies such as (auto insurance, most utilities, mobile plans, gym memberships, and etc) do not allow button press cancellations either. Sometimes there can be early termination fees, mistakes, misunderstandings and other applicable possible troubles. We just want you to be sure when doing so, and asking for no push back when requesting disconnection is a thing btw. We just care and rather be present when gathering disconnection requests.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_fek54y We certainly hate to see you go. Our team here on Xfinity Forums can help with this request. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGabriel
Official Employee
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3.2K Messages
2 months ago
Hi there! Thanks for taking the time to reach out. We will surely miss your business and hate to see you go. You’ve come to the right team of experts to assist with this over social media. We offer two options mainly to cancel services, which are to call in or visit a store like in this link here. For further assistance, please feel free to send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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user_aqe78t
Visitor
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1 Message
2 months ago
Not being able to cancel online is another great example of a reason I'm leaving xfinity.
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XfinityMartyR
Official Employee
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3.1K Messages
2 months ago
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